Frequently Asked Questions
What are your business hours, and can I stop by?
Our business hours are Monday - Friday 10am to 4pm where we are happy to take any of your calls or answer emails. If you’d like to meet to discuss a van build please email us at: firstname.lastname@example.org to set up a time.
What Sprinter model is best for me?
This depends on your needs. We believe that if possible it is best to use a 144 as it will fit most parking spots and lifestyles. However the larger vans; sprinter 170 and 170 EXT can make a huge difference if you are considering living on the road full time.
How long can your vans stay off grid?
Our vehicles can operate off-grid with all the amenities for over 3 weeks. This means you can run your AC, heating and have hot running water at your fingertips for over 3 weeks, completely off-grid, on one tank of fuel. You can find out more about our systems under: Technology
Do you offer RV repairs?
We do not do repairs.
Does Townsend offer financing?
Yes we offer financing on our interiors. You will need to purchase your vehicle through us to qualify for financing. Townsend will work directly with the dealership that you will be purchasing your vehicle chassis and can group finance both our interior and the chassis at the time of purchase. To qualify for financing you must purchase a new Mercedes Sprinter. Some restrictions may apply.
What is your warranty policy?
Townsend carries a 3 year 36,000 mile limited warranty on all our products.
How long does it take for a full van conversion?
It takes from 2-4 weeks for a full conversion. Our current lead times are 2-5 months for vans that are ordered from our standard options. Completely custom (Tailored) vans take from 4-6 months. Regardless of whether you purchase custom or one of our standard options production time at our facility is 2 - 4 weeks.
Where can I buy a Sprinter Van?
There are many sprinter van dealerships throughout the US please visit your nearest Mercedes dealership for current pricing and options for the Mercedes Benz sprinter chassis. If you do not have a resource please send us an email and we would be happy to start the process for you. To get your order started please click purchase
Will you ship vans internationally?
Yes we will ship and build international vehicles upon request. Townsend has shipped vehicles to Australia and the UK.
Do you offer Penthouse tops?
Yes. We offer penthouse tops on Mercedes sprinter 144 low roof vans as well as the Ford Transit.
Do you convert vehicles that are not Mercedes Sprinter Vans?
Yes, we offer conversions for the Ford Transit Dodge Pro-Master, and Mercedes Metris in addition to all Mercedes Sprinter models - please see our “Tailored” van options for more information.