Policies and Procedures

We value the privacy of all our customers and website visitors. Below we have provided the ways in which we use and collect the information provided to us. We work hard at ensuring your information is used appropriately. If you have any questions about the information provided or about something you did not see provided please email support@townsendvans.com and we will respond as promptly and accurately as possible.

 

Privacy Policy

Townsend Travel Trailers LLC, also referred to as Townsend Vans, collects only personal information provided to us directly from a visitor or client. This information can be provided when signing up for our newsletters/updates with information such as name and contact information. To be removed from a mailing list or product update list please find the unsubscribe option at the bottom of of the message and follow the instructions. If for any reason you are receiving unwanted emails from Townsend Travel Trailers and cannot unsubscribe please email support@townsendvans.com with a description of what you would like to stop receiving and one of our representatives will do their best to resolve the issue. Personal information can also be provided to us when filling out forms/questionnaires regarding a service we are providing. The information provided to us becomes more in depth when proposals and/or service agreements are created. We do not share any of this information with any party outside of Townsend Travel Trailers or our affiliates as appropriately needed who will not share your information. Any links we provide you to websites outside of Townsend Travel Trailers are subject to their own privacy terms and policies. We encourage you to understand their separate policies which we can not be held accountable for.

At the request by law, court order, or any law enforcement agency we are required to share the specified personal information which we have collected.

 

We reserve the right to make any changes to our policies. You will be notified of any changes made by updates to our policy & procedure page. An email notification will be sent out if a substantial change is to be made to any personal information. Once informed you may contact us with any request, questions or concerns via email.

 

Policies regarding van build outs and their warranties are provided upon individual negotiations between customers and Townsend Travel Trailers (i.e. estimates/proposals and contracts). Our standard warranty policy for each Townsend Van carries a 3 year 36,000 mile limited warranty on all our products. To learn more about our warranty you may email support@townsendvans.com for more information about our standard warranties and policies.